সিনিয়র অফিসার (আইটি) এর কাজের বিবরণী
Job Description of Sr. Officer, IT

Job Title:  Sr. Officer, Information Technology 

Responsibilities/Duties: 

• Expert in all IT support and troubleshooting activities related to: - Servers, Structured Networking & VPN, and Internet Connectivity;
• Maintaining E-Commerce Web Site and Call Center Operations; MIKROTIK Router's, Wi-Fi Devices, Network Attached Storage (NAS), Network printers; IP Based Video Surveillance, Access Control Devices & Attendance-Payroll System;
• IP PBX Management, Public Address (PA) System, Video Conferencing Devices, Multimedia Projectors, Scanners, and Online UPS, etc;
• Installing and configuring computer hardware, Server System, operating systems, and applications;
• Develop and maintain interactive websites and web applications using WordPress CMS and Customize Word Press premium theme & plugins;
• Maintaining the WordPress plugins, bug fixing, and Woo-commerce extensions;
• Provide proactive and reactive data management support (SQL Server) and training to users;
• Maintaining and Monitoring Windows Active Directory System (Windows 2019 Server), SQL Server and Central Anti-Virus Application with Firewall;
• Providing Support to Corporate Computer users and Smartphone users (IOS & Android) and any other handheld devices;
• Maintains the Call Center operations by monitoring system performance, identifying and resolving problems;
• Strictly maintain company IT policy including C-TPAT procedural documentation and relevant reports;
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources;
• Reviewing system and application logs, and verifying completion of scheduled jobs such as data backups.

Qualifications/Requirements:

Education

• Master of Science (MSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Information Technology, Master of Science (MSc) in Information Technology

Experience

• 2 to 6 years
• The applicants should have experience in the following business area(s):
  Manufacturing (FMCG), Manufacturing (Light Engineering and Heavy Industry), Engineering Firms, Agro based firms (incl. Agro Processing/Seed/GM), Group of Companies, Plastic/ Polymer Industry, Beverage, Ice Cream, Dairy

Location/Working Conditions:

Mention company location and may require occasional overtime or weekend work during peak periods.

Salary/Benefits:

Salary will be commensurate with qualifications and experience. Benefits package includes health insurance, retirement plan, paid time off, and professional development opportunities or (As per Company policy)

Reporting Structure:

Mention Reporting Head in this section

Company Overview:

Mention brief description of the company's mission, values, and culture.

Application Process:

To apply for this position, please submit a resume and cover letter. (Apply Online or Send CV) option.