Provides onsite help desk support and the 1st level of Technical Support to the Client
Processing the queue of managed support tickets
Diagnose, troubleshoot and resolve various database-related issues reported by the clients.
Provide prompt and accurate feedback to customers
Optimize database systems for performance and reliability
Perform database maintenance and troubleshooting activities
Provide technical assistance to resolve all database issues related to performance, capacity and access
Identify and rectify database errors in a timely manner
Manage and monitor performance, capacity and security of database systems
Mentor database administrators to manage the client databases effectively
Perform data back-up and archival on regular basis
Properly escalate unresolved issues to appropriate internal teams (e.g. Database Engineers)
Work directly with the DevOps team and Senior DevOps manager to test system integrity
Design and implement build, deployment, and configuration management
Build and test automation tools for infrastructure provisioning
Handle code deployments in all environments
Ensure all issues are properly logged
Prepare documentations regarding database design, configuration and change management tasks.
Documentation of processes and operational procedures
Education Requirements:
Bachelor of Science (BSc) in CSE
Additional Qualification:
Solid experience in Windows/Linux operating systems including database administration tasks(Oracle, PostgreSQL, MySQL, MongoDB, etc.), storage devices, backup tape and disk systems and other support systems as needed to support database capacity, performance, or product functionality requirements.
Skilled in Object Storage, Elasticsearch, In-memory data structure store will be considered as additional advantages
Knowledge and experience in data modeling, relational database design, optimization for
performance, Stored Procedures, etc.
Experience in writing SQL queries
Excellent understanding of Bash Scripting, Python, etc.
Working knowledge of various tools, open-source technologies, and cloud services
Awareness of critical concepts in DevOps and Agile principles
Strong passion for technology
Strong Problem Solving skills
Good communication skills, pro-active, self-motivated and positive attitude
বিঃ দ্রঃ চাকরির প্রলোভনে কোন ব্যক্তি বা প্রতিষ্ঠানের সাথে কোন প্রকার আর্থিক লেনদেন করে প্রতারিত হতে যাবেন না। আমাদের সাইট এ পোস্টকৃত কোন নিয়োগ বিজ্ঞপ্তিতে নিয়োগ প্রদানের শর্তে কোন প্রকার আর্থিক লেনদেন করা হয় না। চাকরী সংক্রান্ত কোন ধরনের আর্থিক লেনদেন করলে তার দায় স্ব-স্ব প্রতিষ্ঠান বা ব্যাক্তি বহন করবে।
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