Position: Support Executive/ Engineer

Vacancy: 04

Responsibilities:

  • Attending customers' complaints and queries through phone calls, emails, or others
  • Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
  • Providing remote and onsite technical supports to the clients.
  • Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
  • Diagnosing and troubleshooting hardware, software, and network faults.
  • Performing installations and deployments of various solutions and services at client end.
  • Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
  • Provide Client & In-house technical Support.

Education Requirements:

  • B. Sc/ Diploma in CSE/IT/EEE/ETE from any public/private University or Institute
  • CCNA & MTCNA certified will have extra advantage.

Additional Qualification:

  • Minimum 1 year working experience in the IT Service industry preferably ISP for Mid level and
  • Fresh candidates with good result can also apply for entry level.
  • Basic concept on MikroTik, Cisco switch
  • Basic knowledge in IP network and sub-netting.
  • Understanding Routing Protocol OSPF, RIP, BGP.
  • Basic knowledge about configuring DNS, Mail server, Proxy Server, Web Server .
  • Experience in computer LAN setup and troubleshooting
  • Experience in Linux and Windows OS setup and troubleshooting
  • Must be proactive, energetic & determined to meet deadlines
  • Team player and able to work under pressure
  • Committed and performance driven
  • Minimum 1 year working experience necessary as Support Engineer to any reputed ISP
  • Good command in English
  • Presentable and ability to manage client

Experience:

1 Year

Salary:

Negotiable

Company Benefits:

As per company policy

Gender:

Both males and females are allowed to apply

Job Type:

Full Time

Job location:

Dhaka

Deadline:

05-03-2021

----------------------------------------------------------------------------------------------

About Company

Garments Textile Sector

Industry

Xplore Net BD


বিঃ দ্রঃ চাকরির প্রলোভনে কারও সাথে কোন প্রকার আর্থিক লেনদেন করে প্রতারিত হবেন না। আমাদের সাইট এ পোস্টকৃত কোন নিয়োগ বিজ্ঞপ্তিতে নিয়োগ প্রদানের শর্তে কোন প্রকার আর্থিক লেনদেন করা হয় না। চাকরী সংক্রান্ত কোন ধরনের আর্থিক লেনদেন করলে তার দায় স্ব-স্ব প্রতিষ্ঠান বা ব্যাক্তি বহন করবে।

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